Why Join Who We Are.Customer Service Summit is an elite group of top customer service executives who meet monthly by teleconference to focus on excellence. We share top ideas, best practices, and are committed to each other's success. Options if I Don't Qualify? Monthly Discussion Meetings. These one-hour teleconferences provide a powerful forum in which service leaders can exchange what is working, what is not, strategies and ideas in a confidential environment with a dedicated group of 20 other customer service leaders whose only agenda is to help each other outperform. Monthly Keynotes. In addition to monthly discussion meetings, you and up to 5 of your staff also get to hear from keynote speakers by teleconference each month (included). View Speakers/Topics More Benefits. Member-only site to share information and ideas with your peers. On-site exchange visits between members are also encouraged. View Summit Insider "The benefit of regular communications with other executives and experts is in a word to learn - to constantly find new ways to understand the markets, understand my clients and understand ever improved ways to deliver outstanding service."     — Bill Filonuk, Managing Director         Bank of New York Mellon   View article Getting Ahead Bill Filonuk discusses how he has found success in good times and bad.