Schedule


Schedule
All sessions begin at 12 noon Eastern Time unless noted below.  

2012 Dates:   1/06/12, 2/03/12, 3/09/12, 4/06/12, 5/04/12, 6/01/12, 6/29/12, 8/03/12, 9/07/12, 10/05/12, 11/02/12, 11/30/12

Upcoming/Recent Speakers & Topics:

Accenture Julio Hernandez Director of CRM Global Services Line Using Analytics to Anticipate Customer Specifics
Barclays Capital Neil Rebeugeot COO of Project Controls and Workplace Management Effective Workplace Management
BellSouth Todd Stephens Director of the Services Group How to Integrate Social Media and Collaborative Solutions into the Customer Service Function
CoxLewis SimonExecutive Director of Online Customer CareOnline Self Service Evolution at Cox Communication
Disney Cruises & Disney InstituteJeff JamesVice PresidentA Fresh Approach to Quality Service and Strategic Tactics
Go Daddy.comMiguel LopezVP Customer CareGoing the Extra Mile for Customers
New York LifeJan Morgan-SwegelDirector of OperationsWorkforce Management
OracleRobert BarriosSenior Director, Customer SupportIT Service Management Transformation
SAS Tim Trussell Client Development Get the Most out of your Customer Insight: Integrating Text and Social Media
Subway Paula Gomez Customer Care Manager Redefining What Customers Want
Wells FargoChris BakerSVP of Client ExperienceThe Difference Between Clients and Customers